Frequently Asked Questions
At Quinte Ortho, we believe informed patients make confident decisions about their care. Below you’ll find answers to some of our most common questions, including information about motor vehicle accident treatment, appointment times, recovery expectations, and brace and support options. If you don’t see your question here, our team is always happy to help.
- Orthopaedic Surgeons have their own reception
- QO houses surgeons for clinical days
- QO rehab services are a separate clinic
- Not sure where to go for an appointment? Call the surgeon’s direct line!
- QO is a privately funded clinic
- We are not funded by OHIP or WSIB
- Private medical benefits are accepted & direct billing can be attempted at the time of an appointment
No! The Fitting Room is open Monday-Thursday 8am-4pm, Friday 8am-2pm
No, a doctor’s referral is not required to see a physiotherapist. Please note: some extended health insurance companies may require a doctor’s referral for reimbursement.
- Muscle & joint pain
- Sports injuries
- Post-surgical rehabilitation
- Arthritis & chronic pain
- Back & neck pain
- Mobility & balance issues
- Meet & greet – get to know your practitioner
- Review medical history – discuss your full medical history, including any injuries or conditions
- Movement assessment – evaluate your movement, strength, balance, & function
- Discuss goals – talk about your recovery goals & lifestyle needs
- Create a personalized treatment plan – review your custom treatment options & next steps
Yes! We require a 24-hour cancellation policy for all bookings. Late cancellations or missed appointments may result in a fee being applied to your account.
The Fitting Room does not direct bill to private insurance providers; payment is required for all services!
We treat MVA-related injuries. If you’ve been in an accident, please bring:
- Insurance company name
- Claim number
- Adjuster’s contact information
- Date of accident
We’ll guide you through the paperwork process.
Appointment lengths vary depending on the service and your treatment plan. Initial assessments are typically longer to allow for a full evaluation and personalized plan.
Every recovery is different. Some patients improve in just a few visits, while others benefit from a longer treatment plan to fully recover and prevent future injury. Our team works with you to create a plan tailored to your goals.
Yes — we carry a wide range of off-the-shelf braces and supports. For custom or specialty braces, an assessment is required to ensure proper fit and function.